SoftComm Customer Service Policy
In-Warranty Service
Out-of-Warranty Service
Dealers
One of our strongest points and the reason many of our customers choose to purchase their equipment from us is our strong commitment to Customer Service. We realize that without you, our customers, we would not be here! 

We Offer:

    A Toll-Free Access Number for you to call if you have any problems understanding how to use our equipment. 

    Technical Support for you if you have problems connecting our equipment to your airplane. 

    A quick turn-around time on Repairs and Services.

In-Warranty Service

Within the warranty period, we will repair or exchange (at our option) without charge for parts or labor. Simply return the product, along with proof of purchase and $10.00 for shipping & handling, to SoftComm Products, Inc., 2310 South Airport Blvd., Chandler AZ 85249.

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Out-Of-Warranty Service


If you are not sure about your product's warranty period remaining, call us at 1-800-342-4756. We'll be happy to help identify your remaining warranty  by the identity inside the product itself. If it is out of warranty, we have this program to offer our customers that now own a SOFTCOMM product.
 
 
THE UPGRADE Program
    We will accept any SOFTCOMM headset in-trade towards the purchase of any NEW headset or Intercom now in production. Call us at 1-800-342-4756 for more information. A $10.00 shipping & handling charge applies to all upgrades.
                      

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Dealers In Your Area

To obtain a list of dealers who carry SoftComm's line of aviation products you can: 

Call us at 1-800-342-4756

Fax us at 1-480-917-3557

Send us E-Mail at softcomm@softcommheadsets.com

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